Contact us.
Provide us with your order number and your return or exchange request.
Returns & Exchanges
MOAB · Returns
Returns &
Exchanges
Sometimes the size isn't right, sometimes you change your mind. No problem. We keep the return and exchange process as clear and easy as possible.
Send the product.
Prepare the product for shipping using the return information provided to you.
Let us handle it.
After the product is inspected, the appropriate return, exchange, or refund process will be completed.
Return Details
How does the process work?
Return Period
How long do I have?
For eligible orders, you can submit your request to withdraw and return within 14 days from the date you receive the product.
For legal exceptions and detailed conditions, please review our Return and Refund Policy.
Product Condition
What condition should the product be in?
The product is expected to be as unused, unwashed, undamaged as possible, and in a condition suitable for resale.
Sending it with its tags, any accessories, and original packaging will facilitate the process.
Exchange
Can I exchange for a different size?
Requests for size or product exchanges are evaluated based on the product's condition and current stock.
If the size you want is in stock, we can assist you with an exchange. If not in stock, the option of returning and reordering may apply.
Shipping
How do I ship a return?
After your return request, the current shipping method, shipping information, and return address will be provided to you.
Contacting us before sending the product helps ensure the shipment is processed correctly.
Refund
When will I get my money back?
Refund processes are carried out in accordance with relevant legislation and our Return and Refund Policy.
After your return is forwarded to the payment institution, the time it takes for the amount to be reflected in your account may vary depending on your bank.
Faulty Product
What if I received a wrong or damaged product?
If you received a wrong, incomplete, or damaged product, contact us as soon as possible before using the product.
Sharing photos of the product and packaging along with your order number will expedite the review process.
Note: Exceptions to the right of withdrawal may apply for hygiene products, personalized items, or other cases specified in legislation.
The store's Return and Refund Policy applies for detailed and binding conditions.
What do you need?
Return or exchange?
I want to return.
If you do not wish to keep the product, submit your return request to us. We will inform you how the process will proceed and provide shipping information.
I want a different size.
Send us your neck, chest, and back measurements along with your order number. We will assist you with the appropriate size based on current stock availability.
Start a return
Let's get started.
Send us your order number, reason for return or exchange, and product photos if necessary. Let's resolve the next steps together.