Share the problem.
Provide us with your order number, the product, and the problem you are experiencing.
Warranty & Service
MOAB · Warranty & Service
Warranty &
Service
If you experience an unexpected problem with a product, please contact us. Our goal is to quickly understand the problem and find the most suitable solution.
Let's review together.
If necessary, we will assess the source of the problem by requesting photos or additional information.
Let's find a solution.
Depending on the situation, repair, replacement, refund, or another suitable solution will be determined.
Service Details
How does it work?
Product Issue
If there is a manufacturing defect in the product
Contact us if you experience a problem with stitching, material, connection points, or any other issue affecting the normal use of the product.
After the product is inspected, appropriate solution options will be evaluated according to the nature of the problem.
Required Information
What should you send us?
To speed up the process, please share your order number, product name, a brief description of the problem you are experiencing, and clear photos if possible.
Review
Each request is evaluated individually.
The product's usage, maintenance conditions, the nature of the problem, and the current condition of the product may be taken into account during the evaluation.
In necessary cases, we may ask you to send the product for physical inspection.
Solution
What could be the outcome?
Based on the nature of the request and your legal rights, solutions such as repair, product replacement, reshipment, price reduction, or refund may be considered.
Normal Wear and Tear
Not every sign of use is a product defect.
Normal wear and tear, friction, discoloration due to product use, or changes that may naturally occur within the product's lifespan may be evaluated differently from manufacturing defects.
If you're still unsure, send us photos; we'll take a look together.
Misuse
Maintenance and usage instructions are important.
Damage resulting from using the product for purposes other than its intended use or from actions contrary to the maintenance instructions on the product may be evaluated differently.
Important: This page is a general guide explaining the customer support process. It does not eliminate or limit the consumer's statutory elective rights regarding defective goods.
Before You Contact Us
Prepare three things.
Order number
Share your order number so we can quickly find which order the product belongs to.
Clear photos
Adding close-up and general photos of the problematic area significantly speeds up the review process.
Brief description
It's enough to describe when and how the problem occurred in a few sentences.
Something went wrong?
Let's take a look together.
If you have a problem with your product, send us your order number and photos. We will review the situation and inform you of the next step.