We prepare it.
Once your payment is approved, your order enters the preparation process.
Shipping & Delivery
MOAB · Shipping
Shipping &
Delivery
We keep the process as transparent as possible, from preparing your order to its arrival at your door. Below you can find basic information about preparation, shipping, tracking, and delivery.
We ship it.
Once your order is handed over to shipping, available tracking information will be shared with you.
It reaches you.
Receive your package, check the contents, and incorporate MOAB into your life.
Delivery Details
What you need to know.
Preparation Time
When will the order be shipped?
Standard orders are usually prepared within 1–3 business days after payment confirmation.
During campaigns, peak seasons, public holidays, or special production periods, preparation time may be extended.
Delivery
How many days does shipping take?
After your order is handed over to shipping, deliveries within Turkey are generally completed within 1–4 business days.
Delivery time may vary depending on the address, region, and the courier company's operations.
Free Shipping
How much is the shipping fee?
Free shipping is applied to orders 1,500 TL and above.
For orders below the free shipping limit, the applicable shipping fee will be displayed on the payment screen.
Tracking
How do I track my order?
When your order is shipped, the tracking number or tracking link, if available, will be shared via email or SMS.
Address Change
I entered the wrong address. What should I do?
Contact us as soon as possible before your order is shipped.
Address changes for orders already handed over to shipping may not always be possible.
Damaged Package
What if the package arrived damaged?
If your package or product arrived damaged, incomplete, or incorrect, contact us before using the product.
Sharing package and product photos along with your order number will expedite the process.
Delays
My order is delayed.
Campaign periods, public holidays, adverse weather conditions, or high volume in courier operations can affect delivery time.
If your tracking information hasn't been updated for a long time, you can reach us with your order number.
International
Do you ship internationally?
If international shipping options are available, they will be displayed on the payment screen. Delivery time, shipping cost, and possible customs procedures may vary by country.
Where is my order?
Has your package taken a detour?
If tracking information is not updating, your package is delayed, or you have any other delivery-related issues, contact us with your order number.